Terms of service
Alo Tech Solutions — Terms of Service
Effective Date: May 29, 2026
These Terms govern all transactions with Alo Tech Solutions ("Alo Tech", "we", "us"). By placing an order, requesting a quote, or using alotechparts.com, you ("Customer", "you") accept these Terms.
1. Business Customers Only
Alo Tech Solutions is a B2B (business-to-business) reseller of enterprise IT hardware. Orders require a valid business contact, company name, and tax identifier (where applicable). We do not sell to consumers for personal/household use.
2. Quotes & Pricing
Quotes are valid for 14 calendar days from issue date unless otherwise stated. Prices are in USD. All international quotes default to DDP (Delivered Duty Paid) — one all-inclusive price with all duties + VAT + broker fees included. Prices are subject to product availability and may change without notice.
3. Payment Methods Accepted
We accept the following B2B payment methods:
- Visa, Mastercard, American Express, Discover (credit/debit)
- PayPal (business invoice)
- Stripe (credit card processor)
- Wire transfer in USD
- Purchase Orders (PO) accepted — Net 30 terms available on approved accounts
4. Purchase Order Process
To place an order with a PO: email your PO to info@alotechsolutions.com referencing the relevant quote number. We will confirm acceptance within 1 business day. First-time PO customers may be asked to complete a brief credit application for Net 30 approval.
5. Same-Country Billing
For compliance with international tax and customs regulations, the bill-to entity must be in the same country as the ship-to physical address. We cannot bill a partner/agent in one country while shipping to a different country.
6. Product Authenticity
All hardware sold is genuine OEM — sealed, sourced through authorized distribution channels, and carrying full manufacturer warranty. Refurbished products, when offered, are labeled as such and may carry a shorter warranty.
7. Warranty Pass-Through
Manufacturer warranties (Cisco, HPE, Dell, Juniper, Fortinet, NVIDIA, Lenovo, IBM, Mellanox, Seagate, etc.) pass through to you, the end-user. We assist with warranty registration and RMA submission as a B2B service.
8. Shipping & DDP
See our Shipping Policy for full details. By default, international orders ship DDP — door-to-door with all customs handled by us. FOB Miami available on request.
9. Returns & Refunds
See our Refund Policy for the full RMA process. Defective items: 30-day RMA window plus manufacturer warranty. Non-defective returns: 15% restocking fee applies.
10. Export Control & Sanctions
We comply with US export law (BIS EAR, OFAC sanctions). We do not ship to: Russia, Belarus, Iran, Syria, North Korea, Cuba, Crimea. Customer represents that the end-user is not on any deny list (BIS Entity List, OFAC SDN, etc.).
11. Limitation of Liability
Our maximum liability for any claim arising from these Terms is limited to the price paid for the specific item(s) giving rise to the claim. We are not liable for indirect, consequential, or incidental damages including lost profits, data loss, or business interruption.
12. Force Majeure
We are not liable for delays or non-performance caused by events beyond our reasonable control, including: supplier delays, customs holdups, carrier service disruptions, natural disasters, government action, or international conflict.
13. Governing Law
These Terms are governed by the laws of the State of Florida, USA. Any disputes will be resolved in courts located in Miami-Dade County, Florida.
14. Amendments
We may update these Terms from time to time. The current version is always posted at https://alotechparts.com/policies/terms-of-service. Continued use after updates indicates acceptance.
15. Contact
Alo Tech Solutions
Email: info@alotechsolutions.com
WhatsApp: +1 305 809-0110
Mailing: Florida, USA