WatchDog Support is Ruckus' base level support offering.It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool.
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WatchDog End User Support:this offering is for customers who wish to engage Ruckus directly for their support needs.
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Partner WatchDog Support:with this offering, support is provided by Ruckus-qualified partners who deliver frontline support to the customer. Ruckus provides backend support to the partner, but do not interact directly with customers.
- Provides reliable support to resolve all your technical issues
- Features replacement service that helps you handle any mishaps
- Service depot offers fast, reliable and cost-effective response
- Next Business Day - Replacement service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum efficiency and precise results
