Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist with Product use, configuration and troubleshooting issues and access to Cisco.com. Cisco will respond within one (1) hour for all calls received during Standard Business Hours and for Severity 1 and 2 calls received outside Standard Business Hours. For Severity 3 and 4 calls received outside Standard Business Hours, Cisco will respond no later than the next Business Day. After Cisco employs reasonable efforts to isolate a Cisco Hardware or Software issue, and in the event an unsupported Third Party Product or operating system component has been installed, Cisco may, at its sole discretion, request Customer to remove such component and replace it with a Cisco approved component prior to further troubleshooting.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features drive retention service for dependable efficiency with peace of mind
- On-site support provides fast and easy approach to solve the issues
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 4 Hour - Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum efficiency and precise results
