HPE Care Pack and Tech Care services — more than 600 SKUs for ProLiant servers, storage and networking: HPE Tech Care Basic, Essential and Critical service levels, post-warranty coverage, Defective Media Retention (DMR) so failed drives stay on site, and other HPE Pointnext support services.
We help IT teams and resellers match the service level and term to each product and serial number, consolidate renewals, and extend coverage on equipment coming off warranty, with company purchase orders accepted.
What to include in your RFQ: the HPE product numbers and serial numbers to cover, warranty end dates, the service level (Basic, Essential or Critical), term length, and whether you need Defective Media Retention.
Delivered electronically — licenses, subscriptions and service contracts have nothing to ship. Quotes returned within 24 hours; company purchase orders accepted.
Request a Quote — Bulk Pricing →
Frequently Asked Questions
What is Defective Media Retention?
It lets you keep failed hard drives and SSDs instead of returning them to HPE, so sensitive data never leaves your site.
Can HPE coverage be extended after warranty expires?
Yes — post-warranty Tech Care and Care Pack SKUs restart coverage on eligible products; send the serial numbers and we confirm eligibility.
What is the difference between Tech Care Basic, Essential and Critical?
They differ in response times and support access, from next-business-day hardware response to 24x7 response with faster targets.
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